Customer Support

There’s a new face at FiberLocator — and her name is Jaime Mahoney. Jaime joined the NEF team early December as the new Account Manager for FiberLocator. She has a Bachelor’s Degree in Business Marketing from Hofstra University and a background in real estate and medical malpractice law, event planning and wholesale fashion. Jaime’s focus […]

Blunders are natural and happen to most massive global enterprises down to the smallest of companies. Companies, after all, are run by humans. And humans… well, we make mistakes. We’ve all seen PR gaffes, lapses in service, and everyday miscommunication spread virally online. It’s simply what happens in this age of connectivity. So if a) […]

In addition to showing you fiber lines, FiberLocator enables you to search and map lit building and data center locations as well. With the click of a button, you can see the physical location of “on-net” buildings and the carriers that currently connect to the building. This intel is also available for data centers and […]

FiberLocator has released a feature in the fiber location tool that allows you to view the entire range of a particular carrier’s fiber network coverage, using the “Zoom to Extent” tool. The zoom feature enables efficient research in fiber mapping with the ability to easily identify the total footprint and area of a specific carrier. […]

Welcome Aboard! There’s a new face at FiberLocator — and her name is Julie Vairo. Julie joins the team as the new maps specialist and account manager for FiberLocator. Her focus is on providing legendary client support for FiberLocator as well as streamlining the onboarding and training process for new FLO users. She is always […]

We know that sometimes you are trying to do many things at once. If you are searching in FiberLocator and you get interrupted or need to step away, did you know you can save your session? Save Feature: If you would like to save your session, simply click on the save button in the upper […]

Users of FiberLocator often contact us trying to find where they can change their password through the FiberLocator website. There actually is no function to change your password. For security reasons, we don’t have this capability built into the tool and we don’t change them. The password you received when you first became a user […]