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Customer Support

Welcome Aboard Jaime!

There’s a new face at FiberLocator — and her name is Jaime Mahoney. Jaime joined the NEF team early December as the new Account Manager for FiberLocator. She has a Bachelor’s Degree in Business Marketing from Hofstra University and a…

Live Chat Provider Zopim Handled Their Outage Admirably

Blunders are natural and happen to most massive global enterprises down to the smallest of companies. Companies, after all, are run by humans. And humans… well, we make mistakes. We’ve all seen PR gaffes, lapses in service, and everyday miscommunication…

Feature Spotlight: Lit Buildings in FiberLocator

In addition to showing you fiber lines, FiberLocator enables you to search and map lit building and data center locations as well. With the click of a button, you can see the physical location of “on-net” buildings and the carriers…

New Feature in FiberLocator: Zoom to Extent

FiberLocator has released a feature in the fiber location tool that allows you to view the entire range of a particular carrier’s fiber network coverage, using the “Zoom to Extent” tool. The zoom feature enables efficient research in fiber mapping…

We’re Growing Again – Meet Julie Vairo

Welcome Aboard! There’s a new face at FiberLocator — and her name is Julie Vairo. Julie joins the team as the new maps specialist and account manager for FiberLocator. Her focus is on providing legendary client support for FiberLocator as…

FiberLocator Tip: Have You Tried the “Save Session” Feature?

We know that sometimes you are trying to do many things at once. If you are searching in FiberLocator and you get interrupted or need to step away, did you know you can save your session? Save Feature: If you…

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FiberLocator is a required tool for anyone selling fiber at a national level.  If you are not using FiberLocator today, you are doing your clients a disservice by only providing them with partial options.  The team at Broadband Consultants uses…

Mark Radford, Co-Founder, Director of Operations and Quoting Team
Broadband Consultants
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