Customer Support

We all remember the famous line from Top Gun: “I feel the need… the need for speed.” Speed is a key element of application performance in a system like FiberLocator. Users not only want to get the rich and voluminous data FiberLocator provides, but they also want the maps to render quickly and seamlessly on […]

Robust Network Spanning Mid-Atlantic Region Available to FiberLocator Community NEWTON, Mass. (Oct 4, 2012) – FiberLocator, the leading online fiber infrastructure and colocation database, announced today that Lumos Networks (www.lumosnetworks.com) added its fiber network routes and lit buildings to the extensive FiberLocator research database. The addition of the Lumos Networks footprint to FiberLocator bolsters the […]

First there was the telephone… Then came email… Finally, the smartest, easiest and most complete way to do telecom network research was born — FiberLocator! FiberLocator is growing by leaps and bounds, and many are curious to know more about the unique, searchable online telecom research database. FiberLocator maps thousands of “lit” buildings, data centers […]

Verizon recently encountered service outages across the Baltimore area due to a train derailment. This affected government data services, as well as long-distance voice services. As with many emenrgencies and disasters, there was no warning of the disaster. Verizon responded to the event rerouting traffic to other existing network facilities. However, it took 24 hours […]

Online Subscribers are now able to take advantage of two-click third-party validation and pricing FOR IMMEDIATE RELEASE NEWTON, Mass. (May 4, 2012) – FiberLocator Online, the centralized, searchable fiber network research database, has added critical new workflow-optimization features to the user interface. In addition to displaying key telecommunications data and research such as fiber maps, […]

Keep in mind that all usernames and passwords are case sensitive. Be sure your caps lock is off as you enter your login information. We recommend you NOT cut/paste passwords as sometimes this causes extra spaces or characters that cause the issues. Usernames are in all lower case letters, and passwords adhere to the following format: […]

The fiber maps in FiberLocator each function as separate layers on the map. To view these layers, you need to turn them on. You can do so by checking the boxes in the “Layers” section of FiberLocator in the top left. You can turn on all carriers at once by using the check boxes next […]