Keep in mind that all usernames and passwords are case sensitive. Be sure your caps lock is off as you enter your login information. We recommend you NOT cut/paste passwords as sometimes this causes extra spaces or characters that cause the issues.
Usernames are in all lower case letters, and passwords adhere to the following format: capital letter, 12345678, lowercase letter, such as “A12345678e”
If this does not resolve your issue and you are still unable to login, please call 888-275-2264 or email firstname.lastname@example.org.