Customer Support

Don’t Let Lack of Planning Derail Your Business

Verizon recently encountered service outages across the Baltimore area due to a train derailment. This affected government data services, as well as long-distance voice services. As with many emenrgencies and disasters, there was no warning of the disaster. Verizon responded…

FiberLocator® Adds Validation and Quote Request Features to Online Fiber Mapping Application

Online Subscribers are now able to take advantage of two-click third-party validation and pricing FOR IMMEDIATE RELEASE NEWTON, Mass. (May 4, 2012) – FiberLocator Online, the centralized, searchable fiber network research database, has added critical new workflow-optimization features to the…

My Password Doesn’t Work!

Keep in mind that all usernames and passwords are case sensitive. Be sure your caps lock is off as you enter your login information. We recommend you NOT cut/paste passwords as sometimes this causes extra spaces or characters that cause the…

I’m in FiberLocator – how do I see the fiber lines?

The fiber maps in FiberLocator each function as separate layers on the map. To view these layers, you need to turn them on. You can do so by checking the boxes in the “Layers” section of FiberLocator in the top…

“Using the FiberLocator application has now become an integral part of our network design process and has been a key resource we use to quickly identify existing metro dark fiber. Beyond the point of identification, their fiber brokerage services team…

Vince Aragona, Engineering & Network Implementation
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