Customer Support

We all remember the famous line from Top Gun: “I feel the need… the need for speed.” Speed is a key element of application performance in a system like FiberLocator. Users not only want to get the rich and voluminous data FiberLocator provides, but they also want the maps to render quickly and seamlessly on […]

Important login security update – after three (3) unsuccessful login attempts the system will disallow access. If this happens, please contact FiberLocator support to reestablish the login. Quick reminder: sharing passwords is a no-no. Each user must have his or her own unique login to FiberLocator. And at only $100 per additional user, it’s easy […]

Robust Network Spanning Mid-Atlantic Region Available to FiberLocator Community NEWTON, Mass. (Oct 4, 2012) – FiberLocator, the leading online fiber infrastructure and colocation database, announced today that Lumos Networks (www.lumosnetworks.com) added its fiber network routes and lit buildings to the extensive FiberLocator research database. The addition of the Lumos Networks footprint to FiberLocator bolsters the […]

Make sure to log into FiberLocator to check out the latest updates! This week’s platform update brings back an old favorite feature, and introduces what will hopefully become a new favorite as well. First, back in with the old: we have reintroduced the ability to store your password in the login screen of FiberLocator. The […]

First there was the telephone… Then came email… Finally, the smartest, easiest and most complete way to do telecom network research was born — FiberLocator! FiberLocator is growing by leaps and bounds, and many are curious to know more about the unique, searchable online telecom research database. FiberLocator maps thousands of “lit” buildings, data centers […]

Verizon recently encountered service outages across the Baltimore area due to a train derailment. This affected government data services, as well as long-distance voice services. As with many emenrgencies and disasters, there was no warning of the disaster. Verizon responded to the event rerouting traffic to other existing network facilities. However, it took 24 hours […]

Online Subscribers are now able to take advantage of two-click third-party validation and pricing FOR IMMEDIATE RELEASE NEWTON, Mass. (May 4, 2012) – FiberLocator Online, the centralized, searchable fiber network research database, has added critical new workflow-optimization features to the user interface. In addition to displaying key telecommunications data and research such as fiber maps, […]