GoDaddy DNS Issue May Affect Some FiberLocator Users

Like many sites on the web, we use GoDaddy’s DNS services for domains. Because our DNS is hosted at GoDaddy, some of our users have been experiencing issues with accessing FiberLocator because of an alleged cyber attack on GoDaddy. We are aware of the problem and monitoring GoDaddy communication channels in order to keep our users as up-to-date as possible.

Here is the official notice from GoDaddy:

At 10:25 am PT, and associated customer services experienced intermittent outages. Services began to be restored for the bulk of affected customers at 2:43 pm PT. At no time was any sensitive customer information, such as credit card data, passwords or names and addresses, compromised. We will provide an additional update within the next 24 hours. We want to thank our customers for their patience and support.

GoDaddy is one of the largest and most trusted domain registrars — and to cover all our bases we are also ensuring that there are no other issues at FiberLocator that are contributing to the problem. Thankfully, the issue with access is not ubiquitous — rather affecting only some users — and GoDaddy is working round the clock to restore service to its clients, including moving its clients to its competitor Verisign temporarily.  We appreciate your understanding during this issue and are available for any questions you might have during this process.

If you need a map view or information from FiberLocator and you are not able to access the site, please contact us immediately for support. We’re here to help!

“Using the FiberLocator application has now become an integral part of our network design process and has been a key resource we use to quickly identify existing metro dark fiber. Beyond the point of identification, their fiber brokerage services team…

Vince Aragona, Engineering & Network Implementation
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